We pride ourselves on our high standard of customer service. But don't just take our word for it, read our customer reviews below.
Terry HBrilliant experience with this trader, despite Covid restrictions I was allowed all the time I needed to view the car I was interested in, no pressure or hassle, YCS were an absolute joy to deal with. All vehicles were prepared to a very high level of preparation, both inside and out, sanitized in readiness and the whole process was very professional. However, due to Covid restrictions I did find it a little awkward for not being able to test drive the vehicle prior to purchase, having said that there was a solution in place should I go through with the purchase and then find something amiss. Outside of this arrangement my purchased vehicle did develop an annoying fault, fear not, Chris was all over it like a rash and soon arranged for the problem to be rectified, which given the circumstances was very much appreciated. If you are looking for a vehicle from YCS have faith that you will be treated fairly, with good grace and a professional attitude many Franchises could learn from.
SEAN AMy experience with Yate car sales, was just fantastic, no pressure salesman, test as many cars as I liked, professional advise / knowledgeable & helpful, easy hand over all items covered in clear understandable language.
Mr Benning - Cheltenham, GloucestershireI really like this place. I bought my car there without much hesitation. Gut feel you might say. Having been searching for some months now, including the main dealers and a few other independent dealers which I have tried to weed out from the crowd, YCS was like a breath of fresh air. The chaps there are professional and informative without being in the slightest bit pushy. The stock is clearly hand picked and the attention to detail in the preparation of the vehicle prior to collection is top rate. Don't expect bargain basement prices, but the value for money is all in the car and not wasted on fancy frills. Based on my experience in dealing with certain premium brand main dealers, really, they could do with going to this place for a week to learn some lessons. These chaps know how to do customer service and I would have no hesitation in returning or recommending them to friends and colleagues.
Mr Maunder, GwentI bought my car from Yate Car Sales as I liked the car that was advertised with them on the internet and was very impressed with the reviews of their satisfied customers. There was no pressure by their salesmen and they had plenty of selection of cars to choose from. Their cars are of very good condition and I would definitely return to them for another car in the future. I cannot think of anything else they could do to improve upon the service they offer and highly recommend them.
Mr Hinde, BristolA work colleague recommended Yate Car Sales to me as a very good local car dealer. They kept in touch with me throughout the buying process and were very helpful at all times. I am very happy to recommend them and would go back to them in the future.
Mr Wilkins, OxfordI saw an advert on the Internet for the ideal car for us with Yate Car Sales Ltd. The service we received was excellent and friendly. They are welcoming, relaxed and friendly and not forceful at all. I would recommend them to others and I would return to them in future.
Mr King, YateI bought my car from Yate Car Sales Ltd after popping in on the off chance to have a look around their forecourt and found the car I was looking for. Everything went very well throughout the entire sales process and based upon my experience, I would definitely return to them in the future and recommend them to others.
Mr Peters, SolihullI chose to buy my next car from Yate Car Sales Ltd as you had the car I was looking for and I really appreciated your professional approach. You were very helpful, but not too pushy and undertook all remedial works on my car as promised. I would return to buy again from you and definitely recommend you.
KARL TSuch a friendly, helpful and understanding car dealer. I didn't get the hard sell and they gave me all the time I needed.
Coralie SWe saw the vehicle we bought first online, which they keep up to date regularly. We called in just to have a proper look. The staff didn't annoy us. They gave us the keys and answered our many questions, and then left us alone to ponder over it. We left that day very satisfied with the service we had received, and also liking the vehicle, but not completely decided on buying it. A couple of days later a member of our family rang to say they were going there to look at a car. They didn't know we had already been there! We took this as being an omen to return for another look. Consequently, we bought it. All of the staff were extremely helpful. We will certainly be recommending them in the future.
LUCY MReally good customer service and good prices. Am very happy with the car too. Highly recommended.
Carol WThe service we received from Yate Car Sales was exceptional. Chris was friendly and helpful and patiently answered all our questions honestly and went out of his way to find other information about the car. The whole experience was relaxed and at no time did we feel pressurised. We would be happy to recommend Yate Car Sales to anyone looking for a second hand car.
SHARON HHas to be one of the best services l have had when buying a car.thank you Chris
JOHN BFrom the very first telephone enquiry through to the completion of the sale, the service levels received from Yate Cars were exceptional. Honesty, reliance and integrity are words not usually associated with all second hand car sales, but they are true for every aspect with Yate. A special thank you to Chris for his patience and professionalism. I would highly recommend these guys!!!
Christopher OFriendly staff and ot pushy. Bought a great car from them.
KATHRYN HA no pressure laid back professional team of sales people. After 4 visits to test drive inspect and compare the many Honda CRV s in stock we eventually took our pick and are very happy with our new wheels.
MR TWithout doubt this has been a very pleasant experience. Bought second hand car and you would have thought we were buying one of there new cars.
Andrew YI drove over an hour to YCS today and although in the end I came away without buying a car I would like to reiterate what others have said about the friendly without being pushy sales staff. Chris was very helpful and did not try to sweep anything under the carpet but endeavoured to elicit information about the cars history. I will definitely keep an eye on their website for future cars A plea to anyone with a car - keep the receipts not just the service book!
STEVE Tvery helpful and polite I purchased the car that I looked at the week before after leaving 50 pounds refundable deposit
ROGER WSold the type of car we were looking for, also the make. Makes a change to see dealer more focused. No pressure to buy, just greeted, then left alone . We saw the car we were interested in on line, so concentrated on this one. Had test drive, and felt we could go where we wanted. Sales man just answered our questions, without loads of small talk. Made very welcome, and were able to pay a deposit which suited our needs, as I had a car to sell privately first. Great two year warranty, which was fully explained to us. Will recommend this dealer to our friends and family.
RORY BEasy to deal with no hard sell and a very fair trade in price.
LAWRENCE TDarron was very friendly, not pushy at all. The car was in excellent condition and fully valeted before pick up. The 2 year free warranty is good but probably worth upgrading to increase your claim limit.
JAMES BI really like this place. I bought my car there without much hesitation. Gut feel you might say. Having been searching for some months now, including the main dealers and a few other independent dealers which I have tried to weed out from the crowd, YTS was like a breath of fresh air. The chaps there are professional and informative without being in the slightest bit pushy. The stock is clearly hand picked and the attention to detail in the preparation of the vehicle prior to collection is top r ...
Peter CVery good selection of used vehicles to choose from. Very helpful staff, no pressure sales. Found the car I wanted and drive it away the same day!
SARAH UThe Sales Manager attended to us. He was very helpful. No pressure at all. I felt we received genuine attention and would recommend Yate Car Sales Ltd
PETER HFriendly, efficient and helpful with no pressure, making the car upgrading experience a pleasant one.
KERRIE CFriendly, honest trustworthy and just nice down to earth people, I would defiantly recommend the team and their service. I'm glad we popped into a couple of other garages on route so we had something to compare our experience to, where we found the typical steriotype sales man. This really highlighted just how lovely Yate hondas was. Had we not stopped elsewhere I would have probably driven off thinking its too good to be true but instead I saw the light and drove away the same day in a honda which I am completely in love with.
EMMA HFantastic, honest and trustworthy as well as respectful. As a first time female buyer in a traditionally male environment, at no time did i feel pressured or intimidated. Solid 2 year warranty worth more than they appear to add on to the sale. I travelled from London and will use them from hereon. Love my motor!!
WARWICK LTo be honest, its been the best car buying experience I've had (and I'm 47). Darren the sales guy we dealt with, was nothing like the usual car dealer but just really nice. Was easy to discuss "the deal" gave us a fair price for our own car and the one we picked was reasonably priced as well. He did all the donkey work with DVLA and just made the whole experience a pleasure. My wife also felt the same way but added Darren made her feel very relaxed during the whole sale. I would highly recommend them and can see why they've been going for over 20 years...
RICHARD CBoth Darron and Chris worked hard, we were more than happy with the service.
FREDRICK SYate Car Sales were both efficient and helpful.
SHARON TVery friendly, helpful staff @ YCS. I had spotted the car on the website and called in to view car and take a test drive. We went back the next day for my wife to test drive, there was no pressure to sell. There was an issue with the car I was trading in, but Chris quickly resolved it. Excellent trade-in value. Service was excellent throughout. The car was prepared and ready as promised, the paperwork was all in order and I received a thorough introduction to my new car and its functionality. I would highly recommend this trader.
Brian BWhen we walked into the car sales we were left alone to have a look around the car we had come to see, this was much appreciated as my wife and myself could talk between ouselves about what we were looking at, when we approached the reception we were treated warmly and friendly and were escorted back to the car where any questions we had were answered proffesionaly and any reservations we had were adressed.Our own car was looked at and an agreeable price arranged for part exchange. On the collection day the help given to tax and transfer the payment was realy appreciated and done profesionally and quickly. Cannot praise the staff enough for their help and courtesy towards us. Many thanks.
GARRY MFriendly and welcoming, very professional service
AMY SVery good service.
David FFrom the very first contact to driving away with my new car the service i received was 2nd to none. Great customer care and thoroughly thrilled with the overall experience. Thanks again Chris I will be back for my newer model in the future.
Amy WExcellent customer service, would buy from them again in a flash.
JESSICA WReally pleased with the service we received from this garage, very genuine and friendly people. Cannot knock them at all, would definitely recommend them.
RUSSELL SGood company to buy from. Sales team are very helpful and not pushy like some dealerships. Staff are very helpful.
Jeffrey MThe experience my wife and myself had was first class. I would like to recommend Yate Car Sales Ltd to anyone looking for a used car, we travelled from Wales to Bristol and so glad we did....We'll worth the journey.
Raymond RGreat service - I would highly recommend Yate Car Sales. The vehicle we purchased is incredible, the staff were extremely helpful and knowledgable.
Carl KWHAT BRILLIANTLY PROFESSIONAL AND HELPFUL TEAM,AN ABSOLUTE JOY TO DEAL WITH. GREAT CHOICE,GREAT DEALER. FREE 2 YEAR WARRANTY BRILLIANT !!
Katie MYates Car Sales offered a fantastic level of customer service despite us arriving later than expected. Darren was so accommodating and reassuring. We are delighted with our new car and wouldn't hesitate to make the trip from Wales to buy from them again. Many thanks.
Juliet HFriendly, helpful and respectful - and with the 2 year warranty included we have confidence in our new purchase. Plus, the car is fabulous! Years down the line when we are thinking of changing the car again we will definitely make a return visit
CLAIRE LHad a good look around the many vehicles to buy with no pressure from a sales person jumping on us the moment we walked in. A pleasant and very helpful sales chap, test drive with no problems. Went through all paper work and gadgets on the car. Went through all options of payment and their extra warranty cover. Would def recommend and if wanting another suv would go back. For me this place was a lucky find and easy to get to.
GARY WReally friendly and not pushy will buy another car from then again
BEN EExcellent service and friendly staff
ADAM GVery efficient and helpful.
GARY CA very positive experience. The salesman was professional, knowledgeable and helpful. The vehicle was handed over in a very clean state. While there was an extended delay in sorting out our insurance cover for the vehicle we were purchasing, YCS stayed in touch but at no time did we feel pressured about completing the sale until such time as all the necessary admin was completed.
Sam BFast, efficient, fair. Staff friendly and knowledgable, we got a fair price for our part exchange, much better than. Would recommend and buy from again.
STEVE KVery friendly and helpful would buy another car
STUART HExcellent service from start to finish. The staff were very helpful and very knowledgeable about the cars they stock. They answered my questions with very honest answers. The website is kept up to date and includes pictures of the car you're looking at. Not stock photos. Very good range of cars at a wide range of prices. Would recommend to anyone. Whether local or not.
Penny MHuge choice of cars, especially 4x4's. Great service with no pushy salesmen. Just given clear and concise information and help. We actually went for a different make of car, but came home with a beautiful Mercedes ML350. Good deal on the Px too. Highly recommend Darron and Chris to help you find your next car.
ALAN PNoting this on your website ,visited car company , made most welcome, everything explained.Tried a test drive agreed the price .arranged delivery. Very satisfying experience Alan
Mark WGreat friendly service
CHRISTOPHER BA very friendly and relaxed atmosphere, lovely staff, no pressure what's so ever, with a great selection of very well presented cars. Would deal with again.